Cancellation policy

In short: free cancellation up to 30 days before check-in. Cancellations made less than 30 days before check-in are charged the full cost of the stay.

Cancellations by you

If you cancel 30 days or more before your check-in date, you will receive a full refund. If you cancel less than 30 days before check-in, the full cost of the stay will be charged and no refund will be issued, unless otherwise stated. No refunds are made for non-arrivals.

Changes to your booking

If you wish to change your booking, we will do our best to accommodate your request. You will need to pay any additional costs that result from the change, and we may, at our discretion, charge an amendment fee to cover administrative costs.

Cancellations or changes by us

In the unlikely event that we have to cancel or change your booking, we will use all reasonable efforts to contact you as soon as possible to explain what has happened. Where possible we will offer alternatives. If these are not acceptable to you, the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of the cancellation.

Events beyond our control

We are not liable for changes, cancellations or any other effect on your booking caused by events beyond our control (force majeure), meaning any event that could not reasonably have been avoided by us even with all due care. Examples include war, civil strife, terrorist activity, industrial disputes, natural or man-made disasters, fire and adverse weather.